Are you having trouble logging into your WordPress Admin? Below are a few steps to take you through how to login and what to do if you get blocked!
Do You Have The Correct Details?
It’s easier than you think to mistype your login and something as simple as an extra space can mean a failed login. Make sure there are no typos, and if you have them saved somewhere, a quick copy and paste can be best but make sure not to copy any additional spaces!
Forgot Your Login Details?
Don’t worry all is not lost. There are 2 main options.
- Use the reset password link below the login box. You’ll be asked for your username or the email address associated with your account. Once you’ve done this you should be emailed with a magic link to reset your password. (See image below)
- If DoodleIT look after your website, give us a call or email and we can force a password reset for you.
If you have a Google reCaptcha you may need to tick the “I’m not a robot” checkbox depending on the reCaptcha version. You can see this below. If you fail to tick this your login will be unsuccessful.
You may also want to look out for the reCaptcha terms and conditions below the login fields. If these haven’t been accepted you not see the checkbox just yet. Accept them and make sure to tick the box.
Finally, if this is the first time using a reCaptcha or if Google thinks something suspicious is going on, you may get challenged with a picture puzzle. Take your time and be thorough as failure will only mean many more puzzles! Once Google is happy you’re human, you should be good to go!
I’m Getting an “error” or Similar Message
If you are getting an “error” or similar message when trying to login or view your WordPress website then the chances are you’ve been blocked for a period of time due to too many invalid login attempts. NOTE: Failing to accept the reCaptcha will also count as a failed attempt even if your details are correct.
In order to gain access again you can either wait for the lockout period to end or you can contact your website host. If you’re one of our customers you can contact us at firstname.lastname@example.org or call us on 01824 702375 and we’ll help you out.
Make sure your have your ip address as we’ll need this to identify the correct ip address to remove. You can find your ip address by Google searching “What’s my ip address” or by visiting http://www.whatsmyip.org/. It’s the long number with dots (.) in between, e.g. 220.127.116.11.
Hopefully these pointers will help you overcome future issues logging into your WordPress admin area. If you found this article helpful why not have a look at some of our website security tips!