FAQ ~ Frequently Asked Questions
We prefer to talk to people but for your convenience we have put together some of the most popular questions clients ask us.
If you have a question that’s concerning you just call and ask for Peter or Anthony:
01824 702 375 or email .
It’s a bit like buying a car. It all depends on what functionality you require. We provide quotations after learning more about what you need.
As a guide for a small brochure website with 12 months hosting, domain registration and support we charge around £400.00. This includes our annual support package for year 1.
This is a critical question as many designers hold intellectual property rights over their work.
DoodleIT is different in that all websites, domain names and logos purchased remain 100% yours in every way. All we ask is that the services we provide are paid in full.
We do not however provide software updates or support for any software once it has been transferred away from us to another provider.
Yes, you will have access to update your website via a secure log in to your admin area.
You can change text and imagery as well as add PDF files for viewing or downloading.
You can add video too.
We will tell you how to do all this and more including adding new pages and adding those pages to your main navigation. Don’t forget all our websites come with our annual website support package.
We provide secure website hosting that as default uses HTTPS encryption. We also take daily backups of all physical files and databases and retain each backup for 7 days.
One of the most used techniques hackers employ is to look for outdated software and exploit this. We manage all software updates for you ensuring everything is kept up to date at all times.
Why not read our article on creating a secure password here?
We provide basic POP3 email accounts which you can set up on all your devices. Mobile, tablet and desktop. We will also provide you with the information you need for your mail servers and passwords. Our standard mailbox comes with 1GB of server space.
If you like the look of the Gmail email interface we can route your email address through their servers and take advantage of their FREE space.
We can also set up your domain name to make use of G Suite. We will take care of all the DNS settings for you.
Some useful links for setting up email
Yes we can provide completely bilingual websites for both brochure and ecommerce websites. This can be from build or added on at a later date.
You can create a Welsh language page with the click of a button and then populate it in English for ease of translation.
Talk to us about having a Welsh language website and we can discuss the options. We’re based in Ruthin, Denbighshire which is in North Wales so we understand the benefits of being bilingual.
Yes – our quotations are based on what you need. If you’re local we normally like to meet up and talk about your ideas. We are based in Ruthin, Denbighshire which is in North Wales. However, we have many clients who live 100s of miles away and some in Europe too and in these cases good telephone communication is normally sufficient.
Our website quotations set out the objectives of your website as well as the structure. By structure we mean what pages you require.
We also describe any functionality that’s included such as eCommerce, booking systems or any other bespoke programing work beyond a normal page of imagery and text.
We cover areas such as your domain name, website hosting and security.
Our support package is explained too.
Prices are given that include every aspect of your website both for initial development and ongoing costs for your domain name, hosting, software updates, HTTPS and of course support.
The basics of good SEO are great content optimised for your key phrases and a website that’s mobile friendly and fully accessible. Good hosting is also important and it’s critical that your website uses HTTPS encryption sitewide.
We will also talk to you about Social Media platforms and how they can help you if used correctly. We will discuss the need for a blogging platform and the best way to go about this.
We take care of the above and we will tell you if we think your content is weak and make suggestions to help.
What if I need more?
Getting the above right first cannot be emphasised strongly enough.
If you need more talk to us and we will do our best to help and give advice on what we think is needed.
Yes we have a comprehensive website support package at an extremely competitive price. This website support package includes everything from hosting your website, keeping the software updated including security updates, registering your domain name, making daily backups and being there via phone or email for the times when you get stuck.
We are based in Denbighshire, North Wales in a small town called Ruthin. If you’re local we are always happy to meet up for a coffee to discuss your ideas.
Yes it can.
We can host your website on our servers and still keep your domain name and email elsewhere with your current provider.
We do this by changing the A records via your DNS control panel to point to our servers IP address.
Let’s briefly outline the process for having a new website developed by DoodleIT:
- Once we have agreed on the scope of work and the price we invoice you for a development deposit to cover setting up costs and as a commitment to work together to completion.
- We will develop your website on a testing server. Only you and DoodleIT will be able to see this. Your current website will still be live!
- We design your website here and add your content.
- We show you how to make changes and add new pages and sections etc.
- We decide on your domain name and if you don’t already have one we will register one for you at no additional cost.
- We make any necessary tweaks to content and layout and when we are all happy we invoice the final balance due and make your website live replacing your existing website if you had one.
- We then manage all the day to day running tasks as outlined in our website support package here.
It’s easy to transfer a domain name with DoodleIT. We have put together a small article to explain how it all works across the various domain name extensions.