Website Support Package

DoodleIT offers website support in North Wales. We provide a range of website support services to help you keep your website secure, up-to-date, and running smoothly.

Website Maintenance & Support North Wales

Website maintenance services

At DoodleIT, we offer a comprehensive range of website support services to meet your needs. Our website maintenance package is highly competitive compared to others as we strive to develop a long-term relationship that works for everyone. We charge an annual fee that covers everything from the domain name, hosting, software updates, security and phone support.

Our services include:

  • Your domain name – we register and manage your.UK or .co.uk domain name ensuring it doesn’t expire.
  • Secure website hosting – we provide website hosting with HTTPS encryption for security and compliance.
  • Taking daily backups of your physical files and databases – each website backup is retained for 7 days so in the event of something going wrong we can restore quickly and without cost.
  • Software updates – we keep your software updated to ensure security is as tight as possible
  • Using the latest version of PHP – We use the latest version of PHP to ensure optimal performance and security for your website.
  • Someone to talk to – we will help you via phone and email if you get stuck.

Email support

In addition to these services, we also provide advice on collecting and sending email via our Webmail, via iPhone or iPad and from Thunderbird.

Managing your DNS

We can manage your DNS if required so it can work with Google Apps or Office 365.

Security for your website

We provide professional security software to help protect your website from hacking, and this can include 2-factor authentication if required.

Website support via phone and email

We provide support via phone and email to assist when things go wrong. We are available to listen and discuss your ideas or specific objectives.

Contact us

At DoodleIT, we take pride in offering personalised website support services to our clients. We are committed to providing the highest quality of service and ensuring your satisfaction. If you have any questions or concerns, please do not hesitate to contact us at 01824 702375 or

Choose DoodleIT for all your website support needs in North Wales. We are here to help you!

Requesting DoodleIT to manage all your website updates

Click here to find out about how we can manage all your WordPress Website Updates here.

Benefits of choosing DoodleIT for your website maintenance needs

At DoodleIT, we understand the importance of having a website that is secure, up-to-date, and running smoothly. That’s why we offer a comprehensive website maintenance package to meet your needs.

Here are some of the benefits of choosing DoodleIT for your website support needs

  • Peace of Mind: With our website support package, you can have peace of mind knowing that your website is secure, up-to-date, and running smoothly. You don’t have to worry about any technical issues as we take care of them for you.
  • Cost Savings: By choosing our website support packages, you can save money in the long run. With our daily backups and software updates, you can avoid expensive downtime and potential loss of data.
  • Expert Assistance: With over 20 years of experience in website support, you can be assured of expert assistance whenever you need it. We offer support via phone and email to assist when things go wrong.
  • Personalised Service: We take pride in offering personalised website support services to our clients. We work closely with you to understand your specific needs and offer tailored solutions that meet your requirements.
  • Scalable Solutions: Our website support package is designed to grow with your business. Whether you are just starting out or have a large website, we have scalable solutions to meet your needs.

Choose DoodleIT for all your website support needs and experience the peace of mind that comes with having a secure, up-to-date, and running website. Contact us today to learn more about our website support packages. Have a look at our web design North Wales services here.

Frequently Asked Questions (FAQ) website maintenance and support

What is website support?

Website support is a service that ensures your website is secure, up-to-date, and running smoothly. This can include services such as daily backups, software updates, security monitoring, and technical support.

Why do I need a website maintenance package?

Having website support ensures that your website is secure, up-to-date, and running smoothly. This can help prevent costly downtime, data loss, and security breaches.

What website support services do you offer?

We offer a range of website support services, including domain registration, website hosting with HTTPS encryption, software updates, daily backups, email advice, DNS management, security software, technical support, and website development.

How do I know if I need website support?

If you have a website, then you need website support. It’s important to ensure that your website is secure, up-to-date, and running smoothly to prevent potential issues.

What are your response times for website support?

Our response times for technical support vary depending on the severity of the issue. We aim to respond to and resolve most support requests within 24 hours.

What happens if my website goes down?

If your website goes down, we will work to resolve the issue as quickly as possible. We offer daily backups and can restore your website from a backup if necessary.

Can you help me with website development?

Yes, we offer website development services, including custom website design and development. Visit our web design North Wales page and contact us to learn more.

How much does website support cost?

Our website support packages are tailored to meet your specific needs and vary in price. Contact us to discuss your requirements and receive a quote. We are extremely competitive and our prices include almost everything you’re likely to need to keep your website running smoothly.

Can you provide website support for any website?

We specialise in website support for WordPress. However, we can provide support for other website platforms as well.

What is included in your website hosting service?

Our website hosting service includes HTTPS encryption for security and compliance, daily backups of physical files and databases, email advice, DNS management, and professional security software. See a list of website maintenance services here.

How often do you perform software updates?

We check for required software updates daily to ensure that your website is secure and up-to-date. The frequency of updates may vary depending on the specific software and the needs of your website.

Do you offer website migration services?

Yes, we can help you migrate your website to our hosting platform. Contact us to discuss your requirements.

Can you help me with email issues?

Yes, we offer email advice and can help you with issues related to collecting and sending email via our Webmail, iPhone or iPad, and Thunderbird. We also provide setup of your DNS to work with Google Suite and Office 365 email solutions.

What happens if my website is hacked?

If your website is hacked, we will work to resolve the issue as quickly as possible. Our website support packages include professional security software to help protect your website from hacking and this can include 2-factor authentication if required.

Can I cancel my website support package at any time?

Yes, you can cancel your website support package at any time. Please note that our support package includes domain name registration and hosting and is charged on an annual basis, we cannot refund part years. However, we recommend that you give us notice in advance of the due date of your invoice. For this reason, we send out invoices 2 to 3 weeks before the due date to give you time to cancel.

What payment methods do you accept?

We accept payment via BACS, by cheque or in cash.

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