DoodleIT’s Support Package

Our websites allow you to make updates to your website including adding new pages, sections, images, PDF downloads and video. You also have access to change your navigation as needed.

However, we have found that often something gets changed and doesn’t look quite right. Or, you want to achieve something but don’t know how to.

Ongoing support by phone and email for your website

Our support package is here just for that reason. When we develop a website we stick around for the long term and we take care of the essentials without you even knowing we are there.

Our website support package includes the following

  • Registering your domain name every year so it doesn’t expire
  • Giving you advice on setting up email
  • Managing your DNS if required so it can work with Google Apps or Office 365
  • Providing website hosting with HTTPS encryption for security and compliance
  • Taking daily backups of you physical files and databases so in the event of something going wrong we can restore quickly
  • Updating your software often weekly to ensure security is as tight as possible
  • Providing professional security software to protect your website from hacking and this can include 2 factor authentication
  • Providing support via phone and email to assist when things go wrong and to show you how things work as needed

Often we find that the most reassuring aspect is that we are only the other end of a telephone.

Our costs are extremely competitive and transparent. No hidden VAT to add or discounts for the first year to entice you in only to charge much more in the coming years. We pride ourselves in being open and honest from day 1.

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